Refund policy
Nexora Return and Refund Policy
At Nexora, customer satisfaction is important to us. If you experience an issue with your order or need to return an item, please review the policy below.
1. Return Window
Customers may request a return within 14 days of the confirmed delivery date.
To be eligible for a return, you must contact our support team within this 14-day period and receive return instructions before sending an item back.
Requests submitted after the 14-day window may not be accepted, except where required by applicable law.
2. Return Eligibility
To qualify for a return, items should generally:
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Be unused and in their original condition.
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Include the original packaging, accessories, and included components where reasonably possible.
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Be accompanied by proof of purchase or an order number.
Items that are used, damaged through customer misuse, or returned without authorization may not qualify for a refund, subject to applicable law.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
To help us resolve the issue, please provide your order number, a description of the problem, and clear photos or videos showing the damage or issue when possible.
Depending on the circumstances, we may offer a replacement, return, or refund. We will review each case and provide instructions for the next steps.
Please do not discard or return a damaged item until our support team has provided instructions.
4. Refund Eligibility
Refunds may be approved when:
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An eligible item has been returned and received, or the return has otherwise been verified.
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An item arrives damaged, defective, or incorrect and the issue is verified.
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An order is canceled, lost, or otherwise qualifies for a refund under our policies or applicable law.
For standard returns, the item must be returned according to the instructions provided by our support team before a refund is processed, unless we tell you otherwise.
5. How to Request a Return or Refund
To request a return or refund:
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Contact our customer support team at nexoradiscovered@gmail.com within 10 days of delivery.
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Provide your order number and explain why you are requesting a return or refund.
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Include photos or other supporting information if your item arrived damaged, defective, or incorrect.
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Wait for our team to review your request and provide instructions.
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If a return is approved, follow the return instructions provided.
Please do not send items to an address that has not been confirmed by our support team.
6. Return Shipping Costs
For standard returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will explain the available resolution and any applicable shipping arrangements in accordance with our policies and applicable law.
7. Refund Processing
Once a returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
If a refund is approved without requiring an item to be returned, we will notify you of that decision.
8. Items That May Not Qualify for Return
Some items may be ineligible for return for reasons such as hygiene, personalization, or other applicable restrictions. Any exclusions will be communicated where applicable.
These exclusions do not override any return or refund rights required by law.
9. Cancellations
If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.
If an order cannot be canceled, you may be able to request a return under this policy after delivery.
10. Consumer Rights
This policy does not limit any mandatory rights or remedies available to customers under applicable consumer protection laws. Where local law provides additional return, repair, replacement, or refund rights, those rights will apply.
11. Contact Us
For return and refund questions, contact:
Store: Nexora
Email: nexoradiscovered@gmail.com
Order number: Please include this in your message so we can assist you more efficiently.